All bookings are provisional until confirmed on receipt of a booking form. In the event of cancellation by the customer, or reduction in number of delegates, Cotton Court reserves the right to charge a cancellation fee. If a booking is cancelled by the customer or there is a reduction in number of guests, the customer will be liable to pay to the centre the proportionate cancellation charge in respect of each of the guests as per the following guidelines;
Cancellation with 1-14 working days’ notice – 100% of the total charges
Cancellation with 15 – 30 working day’s notice – 50% of total charges
Cancellation with more than 30 working days’ notice – No charge
Cotton Court may have entered into commitments with third parties for special services including but not limited to hire of equipment, outings, entertainment, external accommodation and catering. The customer will be liable for all fees and costs relating to such commitments.
The customer shall not bring food and/or beverages of any kind into the centre, unless prior agreement has been granted.